Are You Making This Tragic Accountability Mistake

Book Karin & David Today Are You Making This Tragic Accountability Mistake? Have you ever noticed that lack of accountability is contagious? If you understand your boss is paying close attention to your outcomes (and how you achieve them), you’re more more likely to be completely certain that your staff is doing the right factor, at the right time. Of course, the inverse can also be true. If your boss ISN’T paying consideration, it’s far simpler to look the other method when your staff drops the ball. Which means one overwhelmed, lazy or scared supervisor letting slackers slide can create a cascading impact of misplaced accountability. I was delighted to search out the grocery retailer within the mountain town we had been visiting had a brand new shockâ€" kombucha on tap! Since kombucha is my go-to book writing beverage, I bought the reusable growler and smiled as I stuffed it with frothy goodness. But the subsequent week, when I got here again for a refill, all I heard have been sloppy squirts of messy air. The kombucha faucet had run dry. Trying to b e useful, I went to the oldsters working the deli counter (instantly adjoining to the empty kombucha dispenser.) “I’m not sure if you realize this, however the kombucha dispenser appears to be empty.” “Lady, that’s not my job. You should go find a supervisor someplace to tell that to.” Whoa. Really? “Ummm, do you suppose YOU could discover a manager and allow them to know?” “That’s not my job.” Oh boy. Sometimes I simply can’t help myself. It’s hard to show accountability and management as incessantly as I do, and just let a scene like this go. So I went and found an Assistant Manager and defined the worker’s responseâ€"at this point kombucha was not the problem. “Oh yeah. That’s dangerous. But I can’t do anything about it. You’ll need to tell the supervisor.” Yeah, I’m starting to get the picture. I’ll give her this much, she sent the supervisor to search out me as I continued to shop. So I defined what I do for a living and why I care. “ I hear you,” he said, “But there's nothing I can do about it. It’s these rattling millennials. They just don’t care. There’s nothing I can do. Do you've any recommendations?” Well, in fact, I do. I even have a whole book of ideas. So I shared a number of fundamentals, right there in the frozen meals partâ€"whereas a bag of frozen edamame was melting in my hands. He listened intently. And then he simply shook his head. “That all sounds nice, and I’m sure it really works at other companies. It just received’t work here.” “Why?” “Store managers don't have any energy here anymore. It was you would run your retailer and make a distinction. Now every thing is run from company and HR doesn’t allow us to hold individuals accountable.” Hmmmm, I puzzled about that one. I’d love to listen to the opposite side of that story. “But I’ll tell you what I’ll do. Let me go over there right now and talk to that employee, using the technique you shared.” “Great ,” I said. And then I watched him walk off in the opposite direction from the deli counter, still holding my empty growler. See Also Karin Hurt, Founder of Let’s Grow Leaders, helps leaders around the world achieve breakthrough results, with out dropping their soul. A former Verizon Wireless govt, she has over twenty years of experience in sales, customer service, and HR. She was named on Inc's record of one hundred Great Leadership Speakers and American Management Association's 50 Leaders to Watch. She’s the author of several books: Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates (Harper Collins Summer 2020), Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul, Overcoming an Imperfect Boss, and Glowstone Peak. Post navigation One Comment Pingback: How to Lead When Your Employees Don’t Have to Follow â€" The Searchlight Your email handle will not be revealed. Required fields are marked * Comment Name * Email * Website This web site makes use of Akismet to reduce spam. Learn how your remark data is processed. Join the Let's Grow Leaders community for free weekly leadership insights, instruments, and methods you need to use right away!